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Customer Support


Context Help

If you lose your way inside our web hosting Control Panel, the first thing you should do is click the Help button, which is present on each page. A context menu will show up. It contains detailed information about all the actions that you can perform on the given page. Each pop-up menu shows up on the same page so that you can quickly get back to your work.

Video Tutorials

We have a rich collection of video tutorials demonstrating how to work with our web hosting Control Panel. They're designed for those of you who would like to see how things are being done rather than only reading articles. In this way, everyone can quickly find their way around our web hosting Control Panel by merely watching our step-by-step educational video clips.

F.A.Q.

If you can't find the solution you are looking for, take a gaze at our comprehensive Frequently Asked Questions database, which contains questions asked by actual clients and provides real solutions. We frequently "revamp" our Frequently Asked Questions section with new entries so as to cover all the new additions and innovations associated with our system.

Ticketing System

If you still can't discover the solution you are looking for in the Frequently Asked Questions database either, we have a fantastic team of customer support engineers available 24x7 and eager to help you with any question. Each trouble ticket you send will be replied to within sixty minutes (the average ticket response time being just twenty minutes), so you will never have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 289461

Sales Lines Working Hours:
Monday to Friday:
09.00 AM - 11.00 PM GMT/UK
05.00 AM - 07.00 PM EST/USA
07.00 PM - 09.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com